According to the TTC website, refunds are not provided for tickets, tokens, passes or PRESTO purchases. Meanwhile, as of June 1, 2025, the TTC will stop accepting paper tickets and tokens, and customers will not be refunded or provided a credit if they have these forms of payment.

“I pay at the door, get to the platform and hear a ‘there is no service between _____ and ____,’ announcement. Each time I go to the fare collector booth and request a refund because the service I paid is not operating and I need to take an Uber,” the Redditor explained, saying that their request is always denied because workers say they are unable to give refunds.

The user then claims that the workers tell them they can’t issue refunds and that their job is to provide information to transit riders. However, the rider then questions why they don’t see workers handing out information during service disruptions.

“So they are getting paid to do literally nothing. But why are they investing in all these fare inspectors and now plainclothes when they take people’s money, don’t provide the service and then don’t give refunds? What are we paying for?” the Redditor questioned, adding that they have also reached out to customer service and had their request denied.

TTC Senior Communications Specialist Stuart Green explained that the commission does not offer refunds in such instances, and the TTC always provides alternate services to accommodate riders during service disruptions.

“We absolutely recognize the inconvenience delays have, but the reasons for them, and the impact on individual customers, are rarely the same,” Green told Now Toronto on Tuesday.