Barratou Barry, an RBC bank client of 15 years, says on Aug. 18, she went to her regular branch location on Bank Street to make a cash deposit in her account and to pick up her new credit card.

“The first transaction went well. I put money into my account, I gave them my debit card; everything was smooth. To pick up my credit card I needed identification,” she says. “I did not have my driver’s license handy with me at that time. I had my health card.”

  • zesty@lemmy.ca
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    1 year ago

    It’s a legal obligation for the bank to escalate it. You can’t just ask them, informing someone you suspect of an unusual transaction is specifically called out in anti-moneylaundering / anti-terrorist financing regulations.