I’m looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I’d like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.
Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?
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families wont work like that
families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying ‘um’ and ‘er’ and occasionally using inappropriate tech words because they saw them on tv on CSI last night.
careful when trying to get family do do stuff like this… you’ll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they’ll ask you if you put in a ticket for it yet.
Why are you trying to implement a ticket system for your family… this is absolutely overkill and silly. Stop.
Sorry dad I told you don’t call me, open a ticket or I won’t give you support
How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.
I do not get it.
Why haven’t I thought of checking the goat first , thanks for the share , I’ll have a look
I was literally just about to post this very link, haha
Thanks for linking :)
I have literally been investigating the same thing today. I was looking into peppermint but wrote it off because the container kept crashing. Im going to try again because the maintainer fixed the issue. https://github.com/Peppermint-Lab/peppermint/issues/187
I use Trello, which isn’t at all self hosted but it’s free and ready to go.
Yes but it’s not a ticketing system, more of a workaround and I want something I can host and manage, easy for my family to use, filling a form and I don’t want to have my all famille to have to create an account
Might look into freescout
Why not kanboard?
I just want them to fill a simple form and have the ticket workflow
That’s what Kanboard does !
Plus one can organize his own tasks… That’s why I thought about it…
I’ll have a look at it then ! Thank you !
OP seems to want something more simple and minimal though. Kanboard is a bit noisy and overkill for this purpose
Zammad
I saw that but it doesn’t have any docker, that a bit of a turn down.
It doesn’t seem to be officially supported, but they do provide instructions for Docker Compose:
We use the Deck app in Nextcloud to manage some kanban boards. Nextcloud isn’t simple by any means but there are docker images or install packages for lots of platforms, including raspberry pi. It’s a pretty “heavy” solution for just kanban but it’s nice for file sharing and access, among other things.
Do you need email in/out or are you ok with people having to log in?
In gitea you have the possibility to make a Kanban board and work with issues. Gitea is self hosted and can have multiple users
Best solution, don’t help for free. You won’t need a ticketing system, because they won’t ask.
Request Tracker or bust. I’ve been using it for something like 20 years.