Actually, a small correction: the suicide hotline connected to the story is from the UK, not the USA.
It was actually one of the first crisis hotlines not just in the UK, but also in the world. It was founded in 1953 and the organization’s name is the Samaritans. It was also founded by a priest!
You can look this info up on Wikipedia.
For those interested in this species, this is actually called a “Long-tailed tit”. This particular one is of the caudatus subspecies, recognizable by its pure white head, like this