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Joined 7 months ago
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Cake day: September 26th, 2024

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  • The human brain processes information by chunking - bundling up information into chunks to remember it. It’s like a .zip file or compression on an image. That process is a bit lossy. If you’ve ever tried to write a technical document or a rules-set for a game, and had a user go through the document undirected, you’ll see it in action.

    The more complicated, technical, or tedious the instructions are, the more likely loss or misinterpretation will occur. A friend of mine says that writing a technical document is like programming a computer that skips every 7th line.

    As a person who has written many of these, I’ve found ways to counteract / ameliorate their problems:

    • the use of paragraphing important points that you want feedback on
    • When sending to multiple people, but wanting feedback from a specific person, I bold, underline, and color their name next to their action item, so they know it’s for them
    • Using checklists or bullet points
    • explaining things through multiple avenues, like with visual images and with text simultaneously

    I hope this helps!