Also really depends on the frequency and reason. Did something go horribly wrong once and does this one-time effort fix it or gives enough time for a decent solution down the road? Sure, I’ll put in some extra work. Don’t look for me though when it’s resolved, I’m on holiday with all the overtime I should’ve gotten. If it’s a structural problem because management wants to squeeze as much money out of their employees and refuses to hire enough people… Fuck that. And yeah, corporate uses the first thing as an excuse, luring you into staying longer “one more time, we really can’t do it without you”.
It’s also simply not true. While there’s a big push to book an appointment online and do smaller admin stuff yourself (requesting an ID and driving license), municipalities still have to allow people to book on the spot, or help them on the kiosks available. Actual efficiency depends on the friendliness of the administrative people in question I guess, but it’s absolutely still possible to not have to go online for it.
From the flemish website
(…)Maar waar ze altijd welkom zijn op het gemeentehuis als ze dat wensen.
aka: They’re always still welcome to visit public services in person if they prefer to do that.